Once your order is shipped, you will receive a confirmation email with a tracking number and a link to follow your package’s journey.
Frequently Asked Questions
Find Answers To All Your Questions
Ordering
Shipping & Delivery
Payments & Invoices
Returns & Refunds
How can I track my order?
Can I change or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at info@doroastcoffee.com. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.
My order arrived incomplete or damaged — what should I do?
We’re sorry to hear that! Please contact our support team within 3 days of receiving your order at info@doroastcoffee.com with your order number and photos of the issue. We’ll promptly work with you to resolve it.
Do you offer free shipping?
Yes! We offer free shipping on all orders over €49 within Germany. For orders under €49 and all orders outside Germany, standard shipping fees apply based on your location and order size.
How long does delivery take?
Delivery typically takes 1 to 3 business days within Germany and 2 to 7 business days within the rest of Europe. Orders outside Europe may take longer depending on customs processing and local postal services.
Do you offer express or same-day delivery?
Currently, we do not offer express or same-day delivery. We focus on reliable standard shipping to ensure your coffee arrives fresh and carefully handled.
How much does shipping cost?
Shipping costs vary depending on your location and order size. During checkout, you will see the exact shipping fee before completing your purchase.
Which countries do you ship to?
We currently ship to most countries across Europe, including Germany, Austria, France, the Netherlands, and many others. If you are outside Europe, please contact us to check availability.
From where are orders shipped?
All orders are shipped directly from our warehouse in Germany to ensure fast and reliable delivery.
Do I need to pay customs duties or taxes?
For shipments within the EU, no additional customs duties apply. If you order from outside the EU, customs fees or import taxes may apply according to your country’s regulations, and these costs are your responsibility.
Can I ship to a different address than the billing address?
Yes! During checkout, you can specify a separate shipping address if you want your order delivered elsewhere.
What happens if I am not home when the package is delivered?
If you are not home, the courier will typically leave a notice with instructions on where to pick up your package or how to arrange redelivery. Please check with your local courier for specific procedures.
Can I request a specific delivery date?
At this time, we do not offer the option to select a specific delivery date. Orders are processed and shipped as quickly as possible.
What should I do if I never received my order?
If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information first. If there’s still an issue, contact us at info@doroastcoffee.com with your order number, and we’ll investigate and help resolve the problem.
What payment methods do you accept?
We accept payments via major credit and debit cards (Visa, MasterCard, American Express) and PayPal. More payment options may be added soon.
Can I pay by PayPal or credit card?
Yes! You can securely pay with either PayPal or credit/debit cards during checkout.
How do I get an invoice for my order?
An invoice is automatically generated and sent to your email address once your order is confirmed. If you need a duplicate or have special requirements, please contact us at info@doroastcoffee.com.
Can companies order tax-free or with VAT exemption?
Yes, if your company has a valid VAT ID within the European Union, you can order tax-free. Please enter your VAT number during checkout for verification. If you have questions, contact us for assistance at info@doroastcoffee.com.
I accidentally selected the wrong payment option — what now?
If you chose the wrong payment method, please contact us as soon as possible at info@doroastcoffee.com. We’ll help you update your payment and complete your order smoothly.
How can I cancel my order?
You can cancel your order only before it has been shipped. Please contact us immediately at info@doroastcoffee.com with your order number. If your order is already on its way, you can return it after delivery (see return policy).
What is your return policy?
We accept returns of unopened and unused products within 14 days of delivery (see return policy). Please ensure the product is in its original packaging and condition. For perishable or customized items, returns may not be accepted—please check product details.
How do I return a product?
To return a product, please contact us at info@doroastcoffee.com to receive a return authorization and instructions. We recommend using a tracked shipping service to avoid lost packages.
When will I get a refund?
Refunds are processed within 10 business days after we receive and inspect the returned product. The refund will be made using your original payment method.
What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us within 3 days of delivery at info@doroastcoffee.com with photos and your order number. We will arrange for a replacement or refund as quickly as possible.
Who pays for return shipping?
Unless the return is due to our error (damaged, defective, or wrong item), customers are responsible for return shipping costs.
Ordering
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to follow your package’s journey.
Can I change or modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us as soon as possible at info@doroastcoffee.com. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.
My order arrived incomplete or damaged — what should I do?
We’re sorry to hear that! Please contact our support team within 3 days of receiving your order at info@doroastcoffee.com with your order number and photos of the issue. We’ll promptly work with you to resolve it.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders over €49 within Germany. For orders under €49 and all orders outside Germany, standard shipping fees apply based on your location and order size.
How long does delivery take?
Delivery typically takes 1 to 3 business days within Germany and 2 to 7 business days within the rest of Europe. Orders outside Europe may take longer depending on customs processing and local postal services.
Do you offer express or same-day delivery?
Currently, we do not offer express or same-day delivery. We focus on reliable standard shipping to ensure your coffee arrives fresh and carefully handled.
How much does shipping cost?
Shipping costs vary depending on your location and order size. During checkout, you will see the exact shipping fee before completing your purchase.
Which countries do you ship to?
We currently ship to most countries across Europe, including Germany, Austria, France, the Netherlands, and many others. If you are outside Europe, please contact us to check availability.
From where are orders shipped?
All orders are shipped directly from our warehouse in Germany to ensure fast and reliable delivery.
Do I need to pay customs duties or taxes?
For shipments within the EU, no additional customs duties apply. If you order from outside the EU, customs fees or import taxes may apply according to your country’s regulations, and these costs are your responsibility.
Can I ship to a different address than the billing address?
Yes! During checkout, you can specify a separate shipping address if you want your order delivered elsewhere.
What happens if I am not home when the package is delivered?
If you are not home, the courier will typically leave a notice with instructions on where to pick up your package or how to arrange redelivery. Please check with your local courier for specific procedures.
Can I request a specific delivery date?
At this time, we do not offer the option to select a specific delivery date. Orders are processed and shipped as quickly as possible.
What should I do if I never received my order?
If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information first. If there’s still an issue, contact us at info@doroastcoffee.com with your order number, and we’ll investigate and help resolve the problem.
Payments & Invoices
What payment methods do you accept?
We accept payments via major credit and debit cards (Visa, MasterCard, American Express) and PayPal. More payment options may be added soon.
Can I pay by PayPal or credit card?
Yes! You can securely pay with either PayPal or credit/debit cards during checkout.
How do I get an invoice for my order?
An invoice is automatically generated and sent to your email address once your order is confirmed. If you need a duplicate or have special requirements, please contact us at info@doroastcoffee.com.
Can companies order tax-free or with VAT exemption?
Yes, if your company has a valid VAT ID within the European Union, you can order tax-free. Please enter your VAT number during checkout for verification. If you have questions, contact us for assistance at info@doroastcoffee.com.
I accidentally selected the wrong payment option — what now?
If you chose the wrong payment method, please contact us as soon as possible at info@doroastcoffee.com. We’ll help you update your payment and complete your order smoothly.
Returns & Refunds
How can I cancel my order?
You can cancel your order only before it has been shipped. Please contact us immediately at info@doroastcoffee.com with your order number. If your order is already on its way, you can return it after delivery (see return policy).
What is your return policy?
We accept returns of unopened and unused products within 14 days of delivery (see return policy). Please ensure the product is in its original packaging and condition. For perishable or customized items, returns may not be accepted—please check product details.
How do I return a product?
To return a product, please contact us at info@doroastcoffee.com to receive a return authorization and instructions. We recommend using a tracked shipping service to avoid lost packages.
When will I get a refund?
Refunds are processed within 10 business days after we receive and inspect the returned product. The refund will be made using your original payment method.
What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us within 3 days of delivery at info@doroastcoffee.com with photos and your order number. We will arrange for a replacement or refund as quickly as possible.
Who pays for return shipping?
Unless the return is due to our error (damaged, defective, or wrong item), customers are responsible for return shipping costs.